Terms of service
Welcome to Tekore. These Terms of Service govern your use of our website (www.tekore.co.uk) and any purchases or interactions you have with us.
By accessing our site or placing an order, you agree to the following terms and conditions. Please read them carefully.
1. Overview
This website is operated by Tekore. Throughout the site, the terms “we”, “us” and “our” refer to Tekore. Tekore offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data may be stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
2. Eligibility & Conduct
To use this site:
- You must be at least 18 years old, or have the consent of a parent or guardian, to use this site.
- You must not use our products or services for illegal or unauthorised purposes.
- Any attempt to harm, disrupt, or misuse this website may result in account suspension or legal action.
3. Products & Orders
- All product descriptions, pricing, and availability are subject to change at any time without notice.
- We may limit or cancel orders at our sole discretion, especially where multiple orders appear to come from the same customer or address.
- We do our best to show product colours and details accurately, but screen displays may vary.
4. Payments & Billing
- You agree to provide current, accurate billing and account information for all purchases.
- We reserve the right to cancel or refuse any order where payment is not authorised.
- See our Payment Policy for full details.
5. Shipping & Delivery
- We ship within the UK only.
- Orders are dispatched within 1 working day, with delivery in 2–4 business days.
- See our Shipping Policy for more info.
6. Returns & Refunds
- You may return items within 30 days of delivery in unused, original condition.
- Please read our Refund Policy for full return instructions and conditions.
7. Privacy & Personal Information
- By using our site, you consent to the collection and use of personal information as outlined in our Privacy Policy.
8. Third-Party Services
- We may link to or use third-party services (e.g., payment providers, shipping couriers).
- We are not responsible for third-party sites, services, or policies.
9. Intellectual Property
- All content on our website - including text, images, graphics, and logos - belongs to Tekore or its licensors and is protected by copyright law.
- You may not copy, reproduce, or use our content without written permission.
10. Limitation of Liability
Tekore is not liable for any damages, losses, or claims arising from:
- Your use of this site or our products
- Order delays, delivery failures, or product dissatisfaction
- Errors, interruptions, or technical issues on our website
Nothing in these terms excludes or limits your statutory rights under UK consumer law.
11. Changes to Terms
We may update these Terms from time to time.
The latest version will always be posted on this page.
Your continued use of the site means you accept the updated terms.
12. Governing Law
Tekore is operated by William Ward as a UK-based sole trader business. We comply with the UK Data Protection Act and relevant UK consumer protection laws.
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom.
13. Contact Us
For any questions about our terms of service, please contact us:
Email Us: support@tekore.co.uk
Call us on +44 (0)1752 938107
Mon–Fri, 9:30am–5pm
Tekore, 13 Edgcumbe Park Road, Peverell, Plymouth, PL3 4NL
We are always happy to help.